HomeGuide
HomeGuide Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeGuide has a 1.4 star rating from 47 reviews, with consumers mostly dissatisfied and 95% unfavorable ratings.
Positive Feedback
A few long-term users recall prior success finding clients and say the platform can make leads easy to access.
Negative Feedback / Risk Areas
- Widespread reports of fake or disconnected leads and poor lead quality reflected in many HomeGuide reviews.
- Repeated unauthorized charges, billing disputes, and slow or absent refunds are core HomeGuide customer complaints.
- No reliable customer service or phone contact to resolve subscription or membership and auto-ship style charges.
Key Takeaways for Future Customers
- Expect to verify lead quality and monitor charges closely before committing to credits or membership plans.
- Document all charges and request refunds promptly; consider alternatives if prompt resolution or customer service is required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeGuide has a 1.4 star rating from 47 reviews, with consumers mostly dissatisfied and 95% unfavorable ratings.
Positive Feedback
A few long-term users recall prior success finding clients and say the platform can make leads easy to access.
Negative Feedback / Risk Areas
- Widespread reports of fake or disconnected leads and poor lead quality reflected in many HomeGuide reviews.
- Repeated unauthorized charges, billing disputes, and slow or absent refunds are core HomeGuide customer complaints.
- No reliable customer service or phone contact to resolve subscription or membership and auto-ship style charges.
Key Takeaways for Future Customers
- Expect to verify lead quality and monitor charges closely before committing to credits or membership plans.
- Document all charges and request refunds promptly; consider alternatives if prompt resolution or customer service is required.
Media from reviews
Philadelphia, Pennsylvania
Seriously? You really want my review. I had a question or to speak with someone and you want to charge me $5-$10 just to ask a freaking question!!! Are you kidding me, I wish I never gave you money an
Hello, I've been getting emails from your company and finally, the other day I accepted a lead, paid $150 credit towards future leads, and a current lead who apparently wanted my business to do the work. So I accepted the lead and...
'NOTHING' no calls, no texts.
Now let me explain, I quit Angie for this very reason, and I thought this was different, well I guess not. I'd like either an explanation or all my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saginaw, Michigan
I have deactivated my account and you keep trying to charge me. I am filing a complaint with the Better Business Bureau. My bank already knows not to accept your request for payment.
I did not know I had to pay for this service. I never accepted any jobs.
I have deactivated my account, yet you keep trying to charge my credit card. My bank already knows not to charge it. You need to stop doing this.
You're a fraud, and I'm getting sick and tired of this *** Janine. My email is lady-jestyk@***.com.
- I disabled my account already
- Home god keeps trying to take money from my bank
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Loss generator
Don't sign with homeguide.com for contractor leads. The leads are not vetted and most phone numbers are bogus.
They charge you an arbitrary fee if you accept a lead and before you make contact. I was recently charged about $100 for a kitchen remodel lead. The lead went nowhere. Text messages and voicemails.
Nothing.
You get texts and emails from them constantly to make that click so they make billions. They trap and rape you of your $.
- Uncertain
- Poor lead generator
Preferred solution: Full refund
User's recommendation: Avoid this "Lead generator"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unlawful Charges
Company fixed the issue and I have been provided with partial refund. The company reissued most of the lead cost through reimbursement. Keep photos of your records and report them to the right consumer advocacy groups.
HomeGuide just decided to run charges on my card without my expressed consent. They did not provide me with any notices on the card and provided no means for me to directly contact the company.
None of the leads have ever responded back, and they have almost been bad leads. They're charging me 51 dollars for my last lead.
I am challenging them on fraudulent charges as I did NOT give expressed consent to these leads. They told me I wouldn't be charged unless I directly responded to them in messenger!
- Do not ask for your authorization on purchase
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDirect lead payments
I fully understand that you have to pay for leads on these apps. I had actually forgotten about it.
Never used it!! They have charged me 5 times for one lead when I have tried to reach out and message back.
Somehow she never responds and i get charged again when she gets back on. Its frustrating
- Easily find clients
- No communication with users
- Incompetent in that they dontcatchcharges for the same customer
- And the charges were within 3 weeks
Preferred solution: Full refund
User's recommendation: As of now no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't even have my profile set up yet and I'm being charged continuously. Please remove this issue by giving a full refund. Thank you.
This site has been scamming me and taking money without letting me know. I'd like a full refund because I did not authorize these charges. Thank you.
Preferred solution: Full refund
User's recommendation: I'm not sure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
I've been with Homeguide several years and has just started using the regularly. Of maybe 5 leads over a 30 day period, one was valid.
The others had bas contact info. I requested several refunds which always took more than 48 hours for a response. Yesterday I had a $21 balance which I asked to be refunded due to their horrible service.
Today the account shows$1 with absolutely no explanation. This company is as close to a scam as I've ever seen.
User's recommendation: There are better lead services available. Dont waste your money with these clowns.
New Orleans, Louisiana
Tired of being ripped off by this company
They have sent 3 to 4 bad leads and have direct charged me. I report the bad leads and no action taken.
Now I just want my balance refunded. This is by far the worst lead service I've ever wasted my money with.
User's recommendation: Run away quickly from these crooks
call your states attorney general. all AG send the businesses a letter along with your complaint and they give the company 30 days to resolve and they will contact you to see if you got your refund.
If no then they will get them to give it to you or they will be in court. The Attorney General does not play. I have used them for thumbtack when they did that to me and I got my money.. and if you paid with credit card you can call them and tell them what happened and they too will do a charge back.
let EVERYONE in here know the attorney general is your way to absolutely get your money back. Every state has an attorney general. Put them to work for you. I use them any time I get ripped off and it gets resolved.
Not 1 time have I ever not won with them. You're welcome.
Lodi, California
0 stars
They need a phone number because I been emailing asking for my refund because this website aint for me. Yeah it may be for some people but NOT for me which is very upsetting because now Im here & I am very upset.
call your states attorney general. all AG send the businesses a letter along with your complaint and they give the company 30 days to resolve and they will contact you to see if you got your refund.
If no then they will get them to give it to you or they will be in court. The Attorney General does not play. I have used them for thumbtack when they did that to me and I got my money.. and if you paid with credit card you can call them and tell them what happened and they too will do a charge back.
let EVERYONE in here know the attorney general is your way to absolutely get your money back. Every state has an attorney general. Put them to work for you. I use them any time I get ripped off and it gets resolved.
Not 1 time have I ever not won with them. You're welcome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm severely ticked off.
I had joined home guide so that I could get some more clientele with my cleaning business. Everything's been going great for a while and now all the sudden this is the third time I've been charged for a lead for the same exact person. I would like my money back so if leaving a bad review is the only way I'm going to get my money back then so be it.
User's recommendation: Until somebody contacts me no I will not recommend home guy ever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
Every lead we paid for led to either a disconnected number or straight to voicemail. The one response we did get was from an individual claiming they never submitted a request for our services and was confused as to how we even got their number. We are extremely disappointed and frustrated with this company which has done nothing but steal our money for fraudulent leads.
- Scam artists with fake leads and number and people
Preferred solution: Full refund
User's recommendation: Do not use - scam
Marblehead, Massachusetts
Your disregard for your customers
Homeguide is a scammer, and I chose not to answer them on the phone several times, and no matter what I text them, they don't answer, they are just scammers, they don't even deserve a star.
User's recommendation: I hope you do not work with this company and do not fall into their trap
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Orleans, Louisiana
You keep taking my money
You guys keep taking money off my card I haven't use the damn thing give my money back before I turn you guys in take my *** card off your *** account I am not playing. I am sick about to lose my finger I can not work right now give my *** money back do not touch my *** card again. Last number are 6765 don't play with me no more about my *** money
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of Homeguide. They take money out of your account saying you requested a lead when you have not. I did not authorize or request anything and money has been taken out of my account.
HomeGuide took money out of my account saying I requested a lead of which I know nothing about. Beware of HomeGuide.
- No pro
- Money taken out of account without authorization
Preferred solution: Full refund
Tucson, Arizona
Contact numbers
2 people have called me THIS MORNING claiming you took their $50 and gave them my phone number to supposedly repair my roof. DECIST IMMEDIATELY FROM GIVING OUT MY NUMBER.
I NEVER CONTACTED YOU OR THEM. I WILL REPORT YOUR SCAM BUSINESS IF I CONTINUE TO GET CALLS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTake down big business collusions
Almost always, companies which do not have contact telephone numbers are out to bully individuals and scam the society. You can figure out why...
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call your states attorney general. all AG send the businesses a letter along with your complaint and they give the company 30 days to resolve and they will contact you to see if you got your refund.
If no then they will get them to give it to you or they will be in court. The Attorney General does not play. I have used them for thumbtack when they did that to me and I got my money.. and if you paid with credit card you can call them and tell them what happened and they too will do a charge back.
let EVERYONE in here know the attorney general is your way to absolutely get your money back. Every state has an attorney general. Put them to work for you. I use them any time I get ripped off and it gets resolved.
Not 1 time have I ever not won with them. You're welcome.